Privacy Policy
Last updated: December 17, 2025
We value your privacy very highly. Please read this Privacy Policy carefully before using the https://www.mlhealth.ai website (the "Website") operated by Mona Lisa Healthcare, LLC, a Limited Liability Company formed in Texas, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to or use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including but not limited to visitors, users and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you do not have our permission to access or use the Website.
What information we collect and store
We collect and store any and all information that you enter on this Website. We collect and store the following information about you:
Note that we do not use your personal information for the purpose of profiling. Please see the "Your Rights" section below for more information about exercising your privacy rights related to profiling.
With whom we share your personal information
We do not share nor disclose your personal information to any third parties.
Sale of your information
We do not sell your personal information. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website sets cookies. Please visit our Cookie Policy to learn more about what cookies we set, why we set them, and how to change your cookie settings.
Children's privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform them that they cannot use this Website.
Analytics programs
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/. You can also opt out of cookies by using our cookie consent banner.
Information retention
We retain all of the information that we collect for a period of 1 year.
Direct marketing
We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Please see the "Your rights" section below for more information regarding exercising your privacy rights related to direct marketing.
Your rights
Depending upon where you reside, you may have the following rights with regard to your personal information:
The right to confirm whether we are processing your personal information.
Applies to: Residents of Texas
The right to access the personal information that we hold about you.
Applies to: Residents of Texas, the European Union and/or the European Economic Area and the United Kingdom
The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
Applies to: Residents of Texas, the European Union and/or the European Economic Area and the United Kingdom
The right to ask us to transmit your personal information that we have collected on you to another provider, where technically feasible.
Applies to: Residents of the European Union and/or the European Economic Area and the United Kingdom
The right to request that we amend any of the information that we have collected about you.
Applies to: Residents of Texas, the European Union and/or the European Economic Area and the United Kingdom
The right to withdraw your consent to the processing of your personal information.
Applies to: Residents of the European Union and/or the European Economic Area and the United Kingdom
The right to request that we restrict the processing of your personal information.
Applies to: Residents of the European Union and/or the European Economic Area and the United Kingdom
The right to request that we delete some or all of the personal information that we have collected about you.
Applies to: Residents of Texas, the European Union and/or the European Economic Area and the United Kingdom
The right to lodge a complaint regarding our collection, sharing, and processing of your personal information with competent authorities in the proper jurisdiction.
Applies to: Residents of the European Union and/or the European Economic Area and the United Kingdom
The right to opt out of the use of your personal information for purposes of direct marketing.
Applies to: Residents of the European Union and/or the European Economic Area and the United Kingdom
The right to opt out of sales of your personal information.
Applies to: Residents of Nevada and Texas
The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that could produce legal or similarly significant effects concerning you.
Applies to: Residents of Texas, the European Union and/or the European Economic Area and the United Kingdom
The right to opt out of the use of your personal information for automated decision making purposes.
Applies to: Residents of the European Union and/or the European Economic Area and the United Kingdom
The right to opt out of the use of your personal information for purposes of targeted advertising.
Applies to: Residents of Texas
The right to not be discriminated against based upon your exercise of your privacy rights.
Applies to: Residents of Texas
Exercising your rights
You may exercise the rights specified above by submitting a consumer request to:
Mona Lisa Health LLC
customersuccess@MLHealth.ai
https://www.mlhealth.ai
We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.
You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:
- Valid power of attorney
- The requester's valid government-issued ID
Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.
We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.
You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 60 days of receipt. In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests.
However, we may charge a fee for subsequent requests in a 12-month period as allowed by law.
Location of data processing
All data processing activities undertaken by us take place in the United States.
Data Protection Officer
Data Officer is our Data Protection Officer and may be reached via email at CustomerSuccess@MLHealth.ai.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track
Do Not Track ("DNT") is a preference you can set on your web browser to inform websites that you do not want to be tracked. We support Do Not Track. You can either enable or disable DNT by visiting the Preferences or Settings page of your browser.
Questions
If you have any questions about this Privacy Policy, please contact us at CustomerSuccess@MLHealth.ai.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website.