The challenges you're dealing with every day
We built Sherpa Care for these exact pressures — not adapted from hospital software that doesn't fit your world.
Documentation eats the visit time
Clinicians spend 35–40% of their day on charting — time that should go to patients. When a visit takes 60 minutes but the note takes another 45, you're burning your team out and capping your visit volume.
Scheduling is a daily crisis
Matching the right clinician to the right patient — by proximity, credentials, acuity, and visit window — is a logistics puzzle most agencies solve by phone. That overhead kills efficiency and adds miles.
Prior auth delays revenue and care
Manual prior authorization is a phone-and-fax process that costs 20+ minutes per request, delays care starts, and generates denials when documentation doesn't line up exactly right.
Per-seat software punishes growth
Every new clinician you hire spikes your software bill. Legacy EHRs price per user, which means your technology costs scale with headcount — making it harder to take on more patients.
Claim denials eat your margin
Industry average denial rates run 7–10%. Each denied claim costs $85+ to work and may never fully recover. Documentation inconsistencies — the kind Lisa catches in real time — are a leading cause.
Staff turnover resets your institutional knowledge
When a scheduler or biller leaves, operational knowledge walks out with them. Sherpa Care encodes your workflows into the system so the team is resilient to turnover.
“Working with the team behind Sherpa Care has been a refreshing experience — they are incredibly responsive, consistently communicative, and always keep us in the loop. They delivered exactly what was promised, on time and within budget.”