The challenges you're dealing with every day
We built Sherpa Care for these exact pressures — not adapted from hospital software that doesn't fit your world.
Documentation burden in the most human moments
Hospice clinicians are managing family grief, complex symptom control, and end-of-life decisions — while also being expected to produce complete, compliant documentation in real time. The cognitive load is unsustainable.
Regulatory compliance in a high-scrutiny setting
CMS scrutinizes hospice documentation more heavily than almost any other care setting. PEPPER reports, face-to-face requirements, and certification documentation errors trigger audits and repayment demands.
Interdisciplinary team coordination across sites
Social workers, chaplains, nurses, and physicians all touching the same patient record — often from different locations. Coordination without a unified system means missed updates and duplicated effort.
Family communication and care plan transparency
Families need to understand the care plan, the trajectory, and what to expect. Most EHRs weren't designed with family-facing communication in mind — leaving care teams to improvise.
Volunteer and aide documentation gaps
Hospice programs rely on volunteers and home health aides whose visit documentation often falls outside the main clinical workflow — creating compliance gaps and incomplete records.
Length of stay and recertification complexity
Getting recertification documentation right, on time, without triggering audit risk requires precision that manual processes can't reliably deliver.
“In a world where health IT can be complex, Mona Lisa Health's Sherpa Care stands out. Their care coordination approach is clear and intuitive. It changes the experience for both providers and patients.”