The challenges you're dealing with every day
We built Sherpa Care for these exact pressures — not adapted from hospital software that doesn't fit your world.
Generic EHRs don't understand therapy
SOAP notes borrowed from primary care don't capture what a therapy encounter actually looks like. Plan of care goals, objective measurements, progress toward function — these aren't optional fields. They're the entire note.
Unit-based billing is unforgiving
Therapy codes, the 8-minute rule, CCI edits, modifier logic, and payer-specific rules turn documentation into a billing minefield. A single undocumented unit becomes a denied claim — or worse, a recoupment.
Plan of care and re-eval cycles fall through the cracks
Plan of care certifications, 30-day recerts, re-evaluations at frequency thresholds — miss one and the whole episode's reimbursement is at risk. Tracking this manually across a caseload is a recipe for errors.
Medicare therapy thresholds change every year
Threshold limits, KX modifiers, and targeted medical review keep shifting. Therapy practices need software that keeps up with CMS rule changes — not software that needs a consultant every January.
Outcomes reporting is now a revenue issue
Payers increasingly tie reimbursement to functional outcomes. Without standardized measures captured inside the workflow, you're leaving demonstrable value — and negotiating leverage — on the table.
Caseloads span clinic, home, and virtual visits
A modern therapy practice has patients in the clinic, patients at home, and patients on screen. The EHR needs to work everywhere without forcing the clinician into a different system for each setting.